Privacy Policy

Effective Date: April 6, 2026

Last Updated: April 6, 2026

At Panduan Terbaik Miles, we believe that your loyalty should be rewarded with privacy, not surveillance. This Privacy Policy describes how we collect, use, and protect your information within our travel rewards and point-optimization ecosystem at https://miles.panduanterbaik.id (the “Service”).

By using the Service, you agree to the practices described in this policy. We do not sell your travel itineraries, point balances, or frequent flyer data to third-party marketing firms.

1. Information We Collect

In accordance with the NYT standard of transparency, we collect only the data necessary to optimize your travel rewards and facilitate secure point transfers.

1.1 Identity & Loyalty Profile

  • User Identity: Full name, National ID (KTP/Passport) for verified redemptions, and date of birth.

  • Loyalty Credentials: Frequent flyer numbers, hotel loyalty IDs, and credit card reward program identifiers.

  • Contact Data: Verified email address and mobile phone number for “Point Alert” notifications.

1.2 Points & Travel Data

  • Reward Balances: Real-time or cached snapshots of your airline miles, hotel points, and bank reward balances.

  • Redemption History: Records of past award flights, hotel stays, and point-to-partner transfers.

  • Travel Preferences: Preferred airlines, cabin classes (Economy/Business/First), and home airport locations.

1.3 Technical & Security Data

  • Transfer Logs: Metadata recording every point-transfer request to prevent “Mileage Fraud” and “Point Theft.”

  • API Authentication: Secure tokens used to bridge your loyalty accounts with our optimization engine.

  • Cookies: We use essential cookies to manage your encrypted session and remember your “Goal Destinations.”

2. How We Use Your Information

We process your data based on your informed consent and the necessity of providing accurate rewards advice:

  • Reward Optimization: Using manual and algorithmic analysis to find the “Sweet Spots” for your specific point balances.

  • Transfer Facilitation: Helping you bridge points between banks and airlines through our verified partner pathways.

  • Market Insights: Analyzing anonymized aggregate trends to determine which loyalty programs are devaluing or improving.

  • Security Monitoring: Identifying irregular login patterns or unauthorized point-drainage attempts to protect your digital assets.

3. Data Sharing and Confidentiality

Panduan Terbaik Miles does not trade your travel habits for profit. Disclosure is strictly limited:

  • Loyalty Partners: Your membership numbers are shared only with the specific airline, hotel, or bank you have explicitly chosen to link or transfer points to.

  • Vetted Service Providers: Trusted third-party tools for seat-availability alerts or secure “Point Tracking,” each bound by strict non-disclosure agreements.

  • Legal Mandates: Disclosure occurs only when compelled by a valid court order or a specific regulatory request under Indonesian law.

4. Your Rights and Reward Control

Under the Indonesian UU PDP, you have total authority over your loyalty data:

  • Right to Access: You may request a full “Miles Audit” report containing all reward balances and transfer history held in your account.

  • Right to Rectification: You can update your loyalty numbers or travel preferences via the “Miles Dashboard.”

  • Right to Erasure: You may request the deletion of your account and the “unlinking” of all third-party loyalty programs at any time.

  • Data Sovereignty: You have the right to revoke our API access to any specific loyalty program without closing your entire account.

5. Security and Data Stewardship

5.1 “Vault” Encryption

All loyalty account numbers and password tokens are protected by AES-256 bit encryption. Access to the Miles Portal requires Multi-Factor Authentication (MFA).

5.2 The “Integrity” Philosophy

We treat your airline miles as a financial asset. Our internal systems are audited regularly to ensure that your “Redemption Strategies” and balances are never exposed to unauthorized data scrapers.

6. Data Retention

We retain your personal information for the duration of your active membership. If your account is inactive for three (3) years, we will automatically “un-link” your loyalty accounts and anonymize your data unless you provide explicit consent to continue.

7. Changes to This Policy

We may update this policy as loyalty program terms or our digital tools evolve. Material changes will be announced via a “Reward Alert” on your dashboard or via your registered email.

8. Contact Our Miles Privacy Office

For inquiries regarding your data or to report a mileage security concern, please contact our Loyalty Data Governance Team:

  • Email: [email protected]

  • Address: Panduan Terbaik Group, Attn: Data Protection Officer, [Insert Physical Address], [City], [Country].

Our Commitment: We manage your reward data with the same precision and care you use to plan your dream vacations. Your travel privacy is the ultimate destination of our service.

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